Our Support

Professional Support when it matters

Support desk

Support Desk Help

The Sixfam Help Desk has been developed to help any Businesses that are currently experiencing issues with their telecommunications solution.

It is a quick and simple process to access some standard trouble shooting tips as well as submit an inquiry either by phone or email, and get direct and immediate support.

Priority Support Services

Existing Sixfam Customers who are currently on one of our Support Contracts will receive priority and up to 24/7 customer support via our Help Desk. We have a team of in-house consultants and technicians on standby to assist with your support inquiries.

Tell us all about it? Troubleshooting Q&A

  • What is the specific issue that you are experiencing?
  • Is the problem with one line or with all the lines?
  • Is the problem permanent or intermittent?
  • have you got Internet access at all?
  • Is the Internet working but just slow?
  • What have you done already to locate the issue?

Can I get my problem fixed and sign up later?

Of course, Sixfam can diagnose and solve your problem, waiving any fees associated with the resolution, provided you commit to a Support Contract post our visit.

This greatly speeds up the fault rectification time frames and simply gets your business back to running smoothly in the quickest possible time frame.

Sort out the paperwork later….

But I'm only a small business....

The smaller the business, the more important it is to get things resolved as quickly as possible.

“Time is Money”

so don’t wait until it all goes wrong!

Get that piece of mind to have a Support Team working for you, so as you can get back to what makes you money.

How do I sign up for your Support?

To make sure you get Priority Sixfam Support, it is just a simple matter of signing up to one of the two following packages:

Standard Support
Monday – Friday
8.30 am – 5.00 pm
4-hour response

Premium Support
24/7 2-hour response