24/7 Australian-Based Support
Support Services Overview
Sixfam provides expert support for business phone systems, including 3CX, VoIP platforms, traditional PBX, and hybrid telephony networks. Whether you need installation, configuration, troubleshooting, or ongoing maintenance, our Australian-based team ensures your communications run reliably and securely. We serve businesses across Melbourne, regional Victoria, Southern NSW, and nationwide, giving you the confidence that help is always available wherever your operations are located.
Our support services cover every aspect of your business communications. From remote troubleshooting and proactive system monitoring to on-site service and network optimization, we keep your phone systems, VoIP platforms, and network infrastructure performing at their best. Whether your business relies on modern cloud-based 3CX systems or legacy Avaya or Panasonic PBX setups, we minimize downtime and provide seamless connectivity so your team can stay focused on running the business.
Sixfam’s flexible support plans are designed to meet the unique needs of your business. With our services, your business benefits from:
– Fast response times to resolve issues quickly
– Australian-based technicians who understand your systems
– Remote troubleshooting tools for instant problem-solving
– On-site service when needed to handle complex issues
– Proactive updates & maintenance to prevent problems before they arise
Choose from Standard or Premium support options with tailored solutions that ensure your communications are always operational. With Sixfam as your partner, your business receives expert guidance, reliable support, and peace of mind — keeping your technology working so your team can thrive.
We provide a comprehensive range of support services designed to keep your business communications fully operational:
–
3CX & Hosted VoIP Support – Remote
and on-site assistance for setup, troubleshooting, and system optimization.
–
Legacy PBX Systems – Expertise in Avaya,
Panasonic, and other on-premise phone systems. We handle maintenance, repairs,
and upgrades to extend the life of your legacy systems.
–
Network & Connectivity Support –
Including NBN, business internet, and phone network troubleshooting to ensure
seamless voice and data performance.
– Remote Troubleshooting – Quick, efficient problem-solving via remote access, reducing downtime for your team.
– On-Site Service – When remote solutions aren’t enough, our certified technicians provide expert on-site support.
Support Contract Options
Sixfam Customers who are currently on a Support Contract will receive priority assistance. We have a team of expert technicians available to help with your support questions.
Standard Support
Monday – Friday
8.30 am – 5.00 pm
4-Hour Response
Premium Support
24/7, 2-Hour Response